{"id":23409,"date":"2021-10-01T07:00:21","date_gmt":"2021-10-01T07:00:21","guid":{"rendered":"https:\/\/ultragenicglobal.com\/?p=23409"},"modified":"2024-02-22T04:52:32","modified_gmt":"2024-02-22T04:52:32","slug":"ultragenic-implements-argus-safety-system-automations-for-two-leading-covid-vaccine-companies-helping-them-handle-high-case-load-volumes-with-upto-30-greater-efficiency","status":"publish","type":"post","link":"https:\/\/www.fyeo.in\/ultragenic\/ultragenic-implements-argus-safety-system-automations-for-two-leading-covid-vaccine-companies-helping-them-handle-high-case-load-volumes-with-upto-30-greater-efficiency\/","title":{"rendered":"Ultragenic implements Argus safety system automations for two leading Covid vaccine companies, helping them handle high case load volumes with upto 30% greater efficiency"},"content":{"rendered":"<section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1617789184205 vc_row-has-fill pofo-stretch-content pofo-stretch-row-container\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1617790463776 position-relative vc_row-has-fill\"><div class=\"wpb_column vc_column_container  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth text-justify\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  heading-1\"  style=\"font-size: 30px; line-height: 42px; font-weight: 600; color: #223d77;\" data-fontsize=\"30px\" data-lineheight=\"42px\">Ultragenic implements Argus safety system automations for two leading Covid vaccine companies, helping them handle high case load volumes with upto 30% greater efficiency<\/h4><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner vc_custom_1617790621498\"><div class=\"wpb_wrapper\"><h6 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  heading-2\"  style=\"font-size: 30px; font-weight: 700; color: #223d77;\" data-fontsize=\"30px\">The Challenge<\/h6><div class=\"last-paragraph-no-margin\"><p>The clients, both Covid vaccine companies, are expecting a peak volume of cases ranging from 20,000 to 100,000 per month. The large case volume was being managed manually, which put excessive pressure on the assigned resources, while making the processes prone to human-error. <\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-6  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner vc_custom_1617790634491\"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\" style=\"color: #ffffff;\"><p><strong style=\"font-size: 24px;\">Key Deliverables<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Build more automation in their current Argus safety solution<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure most of the resource intensive activities are delegated to the automated processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Build capacity and capabilities in the system to handle high case volumes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Minimize manual effort in the processes to limit scope for human-error<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid  vc_custom_1617790432464\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"separator-line-horrizontal-full bg-extra-light-gray center-col pofo-separator\" style=\"background-color:#ededed; min-height: 1px; width: 100%;\"><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><h6 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  heading-3\"  style=\"font-size: 30px; font-weight: 700; color: #223d77;\" data-fontsize=\"30px\">Our Approach (Solution)<\/h6><div class=\"last-paragraph-no-margin\"><p>We had an in-depth conversation with the clients\u2019 business teams and identified several areas where we could introduce automation to speed up the operations, minimize human intervention and deliver an immediate improvement in accuracy and data quality.<\/p>\n<p>The 7 key areas where automation was introduced were:<\/p>\n<p><strong>\u2022 Duplicate search<\/strong> \u2013 this is an industry-wide challenge, where the manual process is tedious, prone to human errors and not based on any field-level importance classification. The intent of the process is to identify and remove any duplicate cases being booked into the system. For this project, we identified 20+ fields on which the search criteria are based, with specific statistical weightage given to each field. This was done by taking cues from the manual process and in consultation with the client. Our automation tool accepts the cases automatically, checks them for duplication, tags them as an initial case or follow up case and highlights the cases, which have a matching duplicate in the system.<\/p>\n<p><strong>\u2022 Optimized Workflow Design<\/strong> \u2013 the workflow is designed by embedding it with critical case processing automations. This was achieved by studying existing workflows, identifying the challenges due to manual intervention for activities such as QC, MR Review and comparing them against the industry best practices. The current workflow is designed to identify the source (e.g., Health Authority, MI, Safety Partner) and the type (e.g., AESI, Lack of effects, Serious) of case, and then dynamically route it to the relevant department\/function. This is further supported by case processing automations, where the information is pre-calculated based on the source data and then auto-populated (e.g., Medical Assessor Comments, Narratives, R3 Fields).<\/p>\n<p><strong>\u2022 Intelligent Workload Management<\/strong> \u2013 this has two parts \u2013 Distribution and Monitoring. It automatically distributes the cases based on availability and role. Further, the workflow managers have access to a dashboard, which allows them to manage the capacity, identify potential delays and workforce knowledge gaps.<\/p>\n<p><strong>\u2022 Automated Quality Control<\/strong> \u2013 based on the best industry practices, we have built in over a 100 QC checks considering the expedited, periodic and signaling needs.<\/p>\n<p><strong>\u2022 Automated Medical Review<\/strong> \u2013 through our smart auto-labeling, auto-seriousness, auto-causality and intelligent auto-mac (Medical Assessor Comments), we have been able to reduce the medical review efforts by upto 50%.<\/p>\n<p><strong>\u2022 Auto-query letters and action items<\/strong> \u2013 for cases which require follow-ups, the system automatically generates query letters for further action. This is supported by auto creation\/assignment of action items, based on the missing data and the team responsible for the action.<\/p>\n<p><strong>\u2022 Auto-reporting<\/strong> \u2013 while all the reports are scheduled, generated and distributed automatically, we have built smart auto-reporting capabilities in the tool as an additional feature. The tool monitors all reporting and red flags errors identified at any level, and sends an action advice to the Workflow Manager.<\/p>\n<p>For the initial release, we have been able to build in automations to realize up to 70% efficiencies, depending on the kind of cases &#8211; serious or non-serious. It is our endeavor to continuously increase the level of automation in subsequent releases. We are also working towards integrating our UltraINTAKE solution to the Safety System, which will add several more benefits by automating a significant portion of the ingest process.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1617790380832 vc_row-has-fill pofo-stretch-content pofo-stretch-row-container\"><div class=\"wpb_column vc_column_container vc_col-sm-6  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner vc_custom_1617790191811\"><div class=\"wpb_wrapper\"><h6 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  heading-4\"  style=\"font-size: 30px; font-weight: 700; color: #223d77;\" data-fontsize=\"30px\">Client Benefits<\/h6><div class=\"last-paragraph-no-margin\"><p>With the automations introduced in the Argus safety system, we have been able to achieve significant workflow and time efficiencies for the clients. The manual effort of data entry and triaging has been reduced extensively, releasing expensive resources for more important tasks. Medical review efforts have been reduced by upto 50% and submission efforts reduced by 25-30%. Over a 100 QC checks are being monitored through the automated process, working on the principle of \u201cDo it right the first time\u201d, bringing down the QC efforts by upto 30%. Expedited Reporting has been automated by upto 70%.<\/p>\n<p>The level of automation will be incrementally improved through further developments in our automation utilities over future releases, ensuring our clients benefit both in terms of efficiencies and costs.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6  col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner vc_custom_1617790129458\"><div class=\"wpb_wrapper\"><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  vc_custom_1632375506935  heading-5\"  style=\"line-height: 50px; font-weight: 700; color: #223d77;\" data-lineheight=\"50px\">30% - 70%<\/h4><div class=\"last-paragraph-no-margin\"><p>Level of Automation<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6  col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner vc_custom_1617790137470\"><div class=\"wpb_wrapper\"><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  vc_custom_1632375519724  heading-6\"  style=\"line-height: 50px; font-weight: 700; color: #223d77;\" data-lineheight=\"50px\">30% +<\/h4><div class=\"last-paragraph-no-margin\"><p>Cost Saving<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6  col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner vc_custom_1617790148109\"><div class=\"wpb_wrapper\"><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  vc_custom_1632375540289  heading-7\"  style=\"line-height: 50px; font-weight: 700; color: #223d77;\" data-lineheight=\"50px\">Upto 50%<\/h4><div class=\"last-paragraph-no-margin\"><p>Reduced Manual Efforts<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6  col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner vc_custom_1617790155732\"><div class=\"wpb_wrapper\"><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  vc_custom_1632375557516  heading-8\"  style=\"line-height: 50px; font-weight: 700; color: #223d77;\" data-lineheight=\"50px\">100%<\/h4><div class=\"last-paragraph-no-margin\"><p>Accuracy<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1617793095950\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><h6 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-block alt-font heading-style2  heading-9\"  style=\"font-weight: 600; color: #223d77;\">Share this Impact Study<\/h6><div class=\"last-paragraph-no-margin\"><div class=\"sfsi_widget sfsi_shortcode_container\"><div class=\"norm_row sfsi_wDiv \"  style=\"width:325px;text-align:center;\"><div style='width:50px; height:50px;margin-left:15px;margin-bottom:5px; ' class='sfsi_wicons shuffeldiv ' ><div class='inerCnt'><a class=' sficn' data-effect='fade_in' target='_blank'  href='' id='sfsiid_facebook_icon' style='width:50px;height:50px;opacity:0.6;'  ><img data-pin-nopin='true' alt='Facebook' title='Facebook' src='https:\/\/www.fyeo.in\/ultragenic\/wp-content\/plugins\/ultimate-social-media-icons\/images\/icons_theme\/thin\/thin_facebook.png' width='50' height='50' style='' class='sfcm sfsi_wicon ' data-effect='fade_in'   \/><\/a><div class=\"sfsi_tool_tip_2 fb_tool_bdr sfsiTlleft\" style=\"opacity:0;z-index:-1;\" id=\"sfsiid_facebook\"><span class=\"bot_arow bot_fb_arow\"><\/span><div class=\"sfsi_inside\"><div  class='icon2'><div class=\"fb-like\" width=\"200\" data-href=\"https:\/\/www.fyeo.in\/ultragenic\/ultragenic-implements-argus-safety-system-automations-for-two-leading-covid-vaccine-companies-helping-them-handle-high-case-load-volumes-with-upto-30-greater-efficiency\/\"  data-send=\"false\" data-layout=\"button_count\" data-action=\"like\"><\/div><\/div><div  class='icon3'><a target='_blank' href='https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.fyeo.in%2Fultragenic%2Fwp-json%2Fwp%2Fv2%2Fposts%2F23409' style='display:inline-block;'  > <img class='sfsi_wicon'  data-pin-nopin='true' alt='fb-share-icon' title='Facebook Share' src='https:\/\/www.fyeo.in\/ultragenic\/wp-content\/plugins\/ultimate-social-media-icons\/images\/share_icons\/fb_icons\/en_US.svg' \/><\/a><\/div><\/div><\/div><\/div><\/div><div style='width:50px; 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